📜 Store Policy – The Gilded Finch​

💍 Handmade & Natural Materials

Many of our jewellery pieces are made using natural gemstones and handcrafted elements.
Please note:

• Natural stones may vary slightly in colour, pattern, or texture

• These variations are not defects but a feature of natural materials

• Product photos aim to represent items as accurately as possible

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                                    🚚 Shipping

• Orders are dispatched from the UK

• Processing time: 1–3 working days

• Shipping times may vary depending on location

• You will receive a confirmation once your order has been shipped

The Gilded Finch is not responsible for delays caused by postal services or customs.

                                  🔄 Returns & Exchanges

We accept returns within 14 days of delivery in accordance with UK consumer law.

To be eligible for a return:

• Item must be unused and in original condition

• Original packaging must be included

Please note:

• Custom or personalised items are non-refundable

• Return postage costs are the responsibility of the buyer unless the item is faulty

To request a return, please contact us before sending the item back.

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                                   🧼 Jewellery Care

To keep your jewellery looking its best:

• Avoid contact with water, perfumes, and chemicals

• Remove jewellery before sleeping or exercising

• Store in a dry place, preferably in the original box

Improper care may shorten the lifespan of the jewellery.

                                  📩 Contact

If you have any questions, concerns, or special requests, please don’t hesitate to get in touch.
We aim to respond within 24–48 hours.